Customer request
A customer asks a support question through a connected channel.
Built on Claude
Claude API prototype
AI customer support powered by Claude, controlled by your business.
APPSERA LTD is building AI customer support agents for online retailers and service businesses. Claude provides the language-understanding and reasoning layer, while APPSERA controls business context, permissions, tools and human escalation.
Product architecture
Claude is the intelligence layer, not the whole system.
The agent is designed so that reasoning and conversation are separated from business permissions and sensitive actions.
Claude API
Claude interprets intent, reasons over approved context and prepares the response or next step.
APPSERA controls
Business rules, identity, permissions and tool access determine what can actually happen.
Answer or escalate
Routine cases can be answered; exceptions and sensitive actions are sent to a person.
Live prototype
Try the APPSERA support agent.
This demo sends your question to Claude through APPSERA's server-side API endpoint. It uses fictional store and order data only—no real customer information.
Demo order A-1042
Shipped today · delivery in 2–3 business days.
Demo order A-1107
Processing · expected to ship tomorrow.
Returns
Unused items may be returned within 14 days of delivery.
APPSERA Agent
Claude API
Hello. I’m the APPSERA Claude-powered support demo. Ask me about one of the fictional orders or the return policy.
Public prototype · simulated business data · rate limited
The workflow
From question to a controlled next step.
Understand
Claude identifies what the customer is asking and the context required to respond.
Retrieve approved context
The product supplies current business information instead of asking the model to guess.
Respond or prepare an action
Claude produces a grounded response or prepares the next step for a controlled tool workflow.
Escalate when needed
Ambiguous, sensitive or permission-heavy requests are routed to a human rather than silently automated.
Built with Claude
What Claude does—and what APPSERA keeps outside the model.
Claude: conversation understanding, reasoning over supplied business context, response generation, classification and request routing.
APPSERA: authentication, customer identity, permissions, business rules, external integrations, auditability, rate limits and human escalation.
This separation lets us use Claude for the parts where language and reasoning matter while keeping business authority in deterministic application controls.
The public demo uses simulated data. It does not access a real retailer, customer account, payment system or production order database.
October 2026 product update
Claude API integration
Server-side Claude prototype added.
APPSERA’s product prototype now includes a server-side Claude Messages API integration for the customer-support demo, keeping the Anthropic API credential out of browser code.
The prototype is intentionally narrow: simulated business context, short responses, rate limiting and explicit human escalation when information is unavailable.
Design principles
Grounded answers
Use business-provided context and current system data rather than unsupported assumptions.
Explicit permissions
Separate understanding a request from being authorised to perform an action.
Human escalation
Make escalation an intentional capability for exceptions, ambiguity and sensitive requests.
Product enquiries
Have a support workflow worth automating?
Send a short description of the workflow, the systems involved and where your team currently spends time.
support@appseraco.com